Independence and Safety at Home

LifeLink Telehealth enables the reliable collection and secure transmission of your vital signs and related health information to a secure website. The data is accessed securely by clinical health professionals to help early intervention and informed decision-making about your health and well-being.

LifeLink Telehealth is designed to support those living with single or multiple long term conditions. You become an active participant in your health care due to the immediacy of changes in your vital signs resulting from modifications to your medication, diet, exercise or other lifestyle factors. Telehealth can help you to live independently and to better understand your condition, therefore improving your health and lifestyle.

The LifeLink Telehealth monitor is very easy to use, and the medical peripherals are widely used brand-name devices, which include weighing scales, blood pressure monitors, blood glucose monitors, thermometers and pulse oximeters.

How Does the Telehealth MonitorWork

The Telehealth monitor along with various health peripherals are installed in your home. At an agreed time the monitor signals that it is time for you to take your vital signs and answer symptomatic health questions – this is called the health interview. The monitor then guides you, using its clear text display and audio announcements, through a series of measurements and health related questions that have been customised to meet your individual monitoring needs.
You take each vital sign measurement in turn using the appropriate medical device. You then respond to a series of health questions by pressing buttons underneath the screen. Depending upon the answers provided, the monitor may ask additional questions to symptomatic information
This information is automatically sent to LifeLink Telehealth’s clinical nurse who monitors the readings via a secure website and liaises with you and/or your GP or health representative if necessary.
If you fail to send data or if any of your vitals fall outside the pre-set limits, the system provides clear alerts to the clinical nurse requiring immediate investigation. Significant issues can be escalated to clinical teams and email and SMS alerts can be provided.


There are two models of Telehealth monitors available. They are functionally identical, and differ only in their method of communicating vitals and interview responses to the central Clinical Software application. The preferred method is via the mobile phone network (GPRS), however if a suitable mobile service is not available, your home landline is used.

Is LifeLink Telehealth suitable for you?

LifeLink Telehealth is designed to support individuals who:

  • Have chronic conditions such as:
    • Chronic heart failure (CHF)
    • Chronic obstructive pulmonary disorder (COPD)
    • Unstable blood pressure
    • Diabetes
  • May require daily health supervision and monitoring
  • May live remotely where access to a GP is difficult
  • May require post hospital care

LifeLink Telehealth is not an emergency alert system. LifeLink has other products and services which can meet this need.  Click thru to Telecare Page.

Introducing LifeLink Telehealth into your home

If you meet the typical profile and it is envisaged that you will benefit from LifeLink Telehealth in the home, the following steps are taken:

  1. Based on your assessment carried out by LifeLink clinical staff, an appropriate solution is chosen to meet your needs. LifeLink Telehealth includes the monitor, a set of customised health questions and the relevant peripheral devices.  A suitable interview schedule is agreed with you.
  2. An initial home visit determines the communications method and work required
  3. Your GP or health representative advises the vitals limits. These are entered into your details of the Clinical Software Application
  4. A customised health interview is developed to target your condition(s) and severity levels for your responses.  This is loaded into the Telehealth Monitor.
  5. Relevant care managers and triage clinical nurse staff are briefed on your health case and management
  6. The LifeLink Telehealth equipment is installed and you and your carers (if relevant) are trained on how to use the equipment and conduct the health interview
  7. Routine monitoring of your vital signs commences with trend reports sent to your nominated health representative.