Retirement Villages

Retirement Villages

LifeLink as a Valuable Service in Retirement Villages

For most Villages the philosophy for owners is one of continued independence with convenient, specialised facilities and services that cater to the over 55’s age group. It is a natural addition to the Village’s range of services to facilitate the installation of LifeLink Telecare products and service. LifeLink Telecare can be a specialised service which ensures residents safety, security and continued health to stay in their own villa/units for as long as possible.

In most scenarios having LifeLink per villa/unit is the most advantageous for owners and Village management. The villa/unit owner can determine which LifeLink bundle they wish to purchase depending on their care needs. This decision-making process is most beneficial to both parties as the owner retains independence and control, whilst the Village management can remain purely as a facilitator.

Introducing LifeLink as an option for purchasers empowers owners to have a consumer-directed model of care. Additionally having an owner-led Telecare and/or Telehealth implementation, alleviates the management and responsibility of these functions from Village management and staff.

We can totally project manage the LifeLink installation to take the pressure off Village management and staff:

LifeLink can:

  • Undertake an assessment and make recommendations
  • Organise the installation
  • Swap out any old monitored systems
  • Maintain the new alarms and sensors once installed
  • Train residents on how to use the alarms and sensors
  • Conduct information sessions to ease resident’s tension and concerns
  • Monitor the alarms and sensors once installed

Our Response Centre Service

Our response centre provides a 24 hour, seven day a week response service that allows people with special needs to maintain their independence and confidence in the home, knowing that help will be available if and when they need it.  The response centre is staffed by friendly and experienced consultants who will assist a client to get the help they need in an emergency situation.  This may be a designated responder, such as a family member, or emergency services.

All consultants are required to have a senior first aid certificate, which allows them to both identify and understand the urgency of various situations.

By law, monitoring consultants are not able to give medical advice, however, our consultants are recruited with a demonstrated ability to co-ordinate appropriate assistance, manage multiple emergencies at any given time offering reassurance, care and quality service.

Our consultants stay on line reassuring the client until help arrives. Retirement village management, family and contacts are advised of any emergency situation and which hospital or facility the client has been transported to by emergency services where applicable.  Daily reports can also be generated and forwarded to retirement village management to notify staff of incidents during the previous 24 hour period.

More than 94% of the calls that occur at the response centre are social calls, such as pendant testing or false activation. However, every call is treated with the same urgency and compassion. Those who have mistakenly activated their alarm are always reassured that that is ok, with the opportunity used to reinforce that the response centre cares and is always there to help.

95% of alarm calls to the response centre are answered within 15 seconds exceeding the Australian Standard.  The monitoring centre can also identify low battery applications and mains failure calls to the client so that any faulty or unplugged equipment can be identified and serviced.

In the event of faulty equipment, LifeLink can also provide welfare phone calls to the client to ensure the client is reassured until a replacement alarm is installed.

LifeLink Telecare Foundation Solution

The heart of the Telecare system is the base alarm and the personal pendant, both of which can raise an emergency alert to the Response Centre for immediate action.

To follow through with any emergency care which may be needed in the home, we provide the Key Safe. The Key Safe enables emergency services to access the home quickly in the event of an emergency.

Possible solutions for Retirement Villages:

“The residents in our village are all very independent so the managers have little involvement with them on a day to day basis. We are concerned that there might be an incident and no one will know about it for days.”

LifeLink Telecare Solution:

This is a common situation and the following items are often used to provide extra reassurance to the resident and their families. It also ensures they will immediately be able to get the help they need without anyone having to intrude on them unnecessarily.

Base alarm with personal pendant:
This allows the resident to activate an alarm call to our 24 hour response centre any time of the day or night. When a call is activated the response centre will seek the necessary assistance for the resident. The personal pendant calls can be activated up to 50 metres from the base alarm.

Pull cord:
These are usually placed in the shower, toilet and over the bed; places where the resident may be reluctant to wear their pendant, especially at night. This ensures even when the client is without their pendant they can still activate an alarm call.

Unwelcome caller:

The LifeLink unwelcome caller alert button allows the resident to subtly activate an alarm call to our 24 hour response centre if the user is uncertain or uncomfortable with the person at their front door.

“We have a resident who is starting to show early signs of dementia. She occasionally wanders off during the night or leaves the front door wide open. Other than that she is very capable of caring for herself and is adamant that she does not want to move to a higher care facility.”

LifeLink Solution

We offer a wide range of solutions to assist people with early stages of dementia to maintain their independence.

Property exit sensor:
Placed on the front door, the property exit sensor monitors people leaving at unusual time of the day or night and activates an alarm call if they do not return within a preset time frame. Additionally, the property exit sensor can detect if the resident has returned and left the door wide open, potentially posing a threat to their safety.

Other dementia solutions

Bed occupancy sensor:
Monitoring whether or not a bed is occupied during the night, the sensor activates an alarm call if the resident gets out of bed and does not return within a pre determined time. This can suggest that the resident is doing something that is inappropriate for that time. Another similar device is the chair occupancy sensor which can be used to ensure that the resident has returned to their usual spot, or has not stayed in the same spot all day.

Pressure mat:
Placed by the front door, bathroom or kitchen door, the pressure mat can be used to determine multiple things. It could be used to detect if a resident has left their home, has been mobile during the day and used the bathroom, or is likely to have eaten.

Flood detector:
The flood detector activates an alarm call as soon as it comes in contact with water. This early detector can reduce the risk of water damage to a property.

Smoke detector:
When the smoke detector detects smoke it activates an alarm call. The onsite managers can be notified of the incident immediately to assist in reducing the possibility of serious property damage.

Gas detector:
For residents prone to leaving the gas stove on, the gas detector provides the reassurance that someone will be notified to assist if unsafe gas levels are detected.

“We have a number of residents with various ailments that may cause them to fall, such as blood pressure issues, diabetes and epilepsy. Generally they are more than capable of caring for themselves, but their families are concerned they will fall one day and not be able to get up.”

LifeLink Telecare Solution:

Personal Pendant:
It is advisable that people who are prone to falling have a personal pendant. This allows them to activate a call from anywhere in the home or garden if they do fall. The pendant works up to 50 metres from the base alarm.

Fall detector:
Worn on the belt, the fall detector detects when the wearer falls only activating an alarm call if they do not get up within 15 seconds.


LifeLink has established Telecare sites and pilot programmes in Australia. Please contact us to enquire further on a proposal for your business.
Shop 212, Level 2
Showcase on the Beach
(Locked Bag No. 1)
72-80 Marine Pde
Coolangatta QLD 4225
Phone: 1300 851 771
Fax: 1300 850 770
Email: [email protected]