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Feros Care Gains International Recognition

Feros Care Gains International Recognition

An Australian aged care provider’s bid to develop a modern aged care system has just received global recognition, taking out the 2011 Excellence in Ageing Services Award from the industry’s peak body, the International Association of Homes and Services (IAHSA).

Feros Care (a not for profit aged care organisation) has claimed the highly sought after award for the implementation of their Community Care Gateway, with the judges stating that the program “demonstrated the importance of community care, and that the combination of human and e-resources was an excellent model for replication in other communities”.

The Community Care Gateway is a single point of entry to Feros Care’s community services. It has significantly simplified service access, delivery, logistics and administration all through one super hub in Coolangatta, QLD, but covering a service footprint of 1000km between Port Macquarie, NSW and Bundaberg, QLD.

Feros Care’s CEO Jennene Buckley said on the eve of the release of the Productivity Commission’s report, Caring for Older Australians, the Community Care Gateway is an example of the innovation that is needed to overhaul the country’s aged care system.

“The aged and community care industry is difficult to access and navigate when people are looking for help at times of crisis. The Community Care Gateway demystifies the industry complexities and links people to services.

“This is just the start of bringing the aged care industry into the modern realm, and we need other care providers and the Federal Government to start embracing innovative technologies. The industry as a whole needs to be bold enough to make reform a reality.

“Feros Care is an example of an Australian provider who is already working hard to modernise services for seniors. We are very excited about receiving international recognition but we are even more passionate about wanting to meet with the Federal Government to discuss the implementation of efficient and effective technology,” said Ms Buckley.

The one-stop-shop gateway serves as the organisational backbone with all information management and administration systems actioned centrally, and all referrals and communications from clients, families, staff, referral agencies, service providers, health professionals and funding bodies travelling seamlessly through the gateway.

It is also the avenue through which Feros Care has started implementing smart home technology for use in the homes of senior Australians, and it is this technology that has put Feros Care on the map.

Feros Care was one of the first organisations in Australia to offer telehealthcare technology, following a self-funded trial in 2010. It can be used to set up homes in the community, helping seniors avoid unnecessary hospital admissions or premature entry into a nursing home.

“The award is great timing in bring to the forefront the importance of change in aged care. The industry is on the cusp of a significant evolution,” Ms Buckley said.

Jennene Buckley and General Manager of Community Services Gabriele Taylor will be going to the IAHSA Conference in Washington in October to present the gateway model and participate in an award celebration.

For more details about Feros Care community services contact us.

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