If an alert is raised via either pressing the help button or an
automatic detection of a fall or safety hazard in the home,
our Emergency Response Centre provides 2-way hands free
communication via the In-home Communicator Base.
MANUALLY – You press the help button on your pendant or the In-home Communicator Base AUTOMATICALLY – If you have a Falls Detector or Inactivity Monitoring system.
An Emergency Response Centre operator will contact you within two minutes after the alarm is activated. The In-home Communicator Base has a highly sensitive microphone and speaker with a minimum 50 metre range. The operator will begin talking to you to via the In-home Communicator Base
If you ANSWER: the operator will ask you a series of healthcheck questions to better understand your needs. They will take the most appropriate action depending on your response, ie Call an ambulance Call a family member Call your neighbour. If you DON’T ANSWER: we will immediately escalate the response and call an ambulance as well as notify family members or your emergency contacts.
The operator remains on the line and continue talking to you until help arrives at your home. If your health deteriorates during this time, they will call an ambulance if needed.
We will call you the following day to ensure your wellbeing. If we can’t reach you we will phone a person on your emergency contacts list to learn what further action we should take.