Telecare

Elaine

“Elaine’s Story”

Elaine, 78 lives alone in her home in Logan, QLD. However, after a dramatic fall that landed her in the emergencey department, the option of living at home was becoming slim.
Through some research and family assistance, Elaine was able to recruit the community services of Feros Care and have LifeLink Telecare installed. This is Elaine’s story about maintaining her independence.

Read Elaine’s full story and the Telecare solution here.

What is Telecare?

LifeLink Telecare products and response service helps to minimise falls, medication errors and other mishaps or accidents in peoples own homes. LifeLink Telecare uses sensors and other devices which provide automated night lighting, movement sensors, voice reminders, pendants and triggers that can monitor and respond to emergencies which might occur in the home.

The heart of the system is the base alarm which can automatically raise an alert from any LifeLink Telecare sensor or personal radio trigger such as a pendant. The product range also includes automated sensors for smoke, water, gas, lighting and door exits.

Sensor products can detect a fall, or alert you or a family member to a lack of movement in the home.

Response Centre

In the event that an alert is raised to our Response Centre, LifeLink provides immediate 2-way hands free communication to the person in their home, 24 hours a day, 7 days a week.

LifeLink uses highly trained operators who can help solve problems over the speaker phone in the base alarm, alert neighbours or family to help, or call 000 emergency services when necessary. Also, the LifeLink operator will wait on the phone with you until help arrives.

LifeLink Telecare Benefits

People’s lives can be drastically improved with the introduction of our Telecare range of products and service. Those who can obtain the greatest benefit are:

  • Seniors living alone
  • The families and carers of seniors
  • The families and carers of those suffering dementia
  • People with disabilities and the families and carers of those with disabilities
  • Get the little bit of help and peace of mind you need, to look after your ill husband so you can go to the shops or visit a friend worry-free.
  • Reassure your kids that you are ok on your own at home and they don’t have to worry so much
  • Feel happier because mum can stay in her own home longer with the safety of 24 hour help if she needs it
  • Worry a little less if dad leaves the tap running or the stove on; forgets to take his pills, or locks himself out of the house
  • Sleep better knowing you will be alerted if your elderly husband or wife gets confused and tries to wander from the house during the day or night.
  • Sleep better knowing you will be alerted immediately if your epileptic child or partner suffers a seizure at night in bed.

How Telecare Works

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How Does Telecare Work?

Step 1

Alert is raised
The user actively alerts the Response Centre using their base alarm or their personal alarm pendant. Alternatively, an automated alert is raised by any other installed sensors such as a fall detector.

Step 2

Speak to Response Centre operator
The user speaks to the Response Centre operator through the powerful hands free speaker on the base alarm. The range can be up to 50 metres from the base alarm.

Step 3

Response Centre operator organises help
The operator contacts the user’s designated family member, neighbour, carer or emergency services to provide appropriate help.

Step 4

Operator stays on the phone
Added reassurance as the operator stays on the phone until help arrives.

Telecare Foundation Solution

The heart of the Telecare system is the base alarm and the personal pendant, both of which can raise an emergency alert to the Response Centre for immediate action.

To follow through with any emergency care which may be needed in the home, we provide the Key Safe. The Key Safe enables emergency services to access the home quickly in the event of an emergency.

Suggested Telecare Packages

LifeLink Telecare has over time established a range of packages that best suit different customer groups who have similar needs. Below are some of our recommended packages, which may help you decide which LifeLink Telecare sensors and alarms suit your home and lifestyle. Please be assured that the LifeLink team always conduct an in-depth interview to ensure we develop the best Telecare solution to meet your individual situation.

Building a Smart Home

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A smart home is created by combining LifeLink Telecare sensors and alarms to support people to live safely and independently in their home. As needs and circumstances change, the smart home has the flexibility to change the sensors and alarms to meet the new requirements.

“Dad is a fiercely independent person but I am pulled in so many directions, juggling my job, kids and trying to run my own household. I worry about him on his own at home. His health is not what it used to be and so I want the back up of knowing he can get help immediately. Telecare personal alarm and sensors provides this piece of mind.”“My husband has early dementia. He tends to forget to do things, gets distracted, forgets his pills or tries to wander from the house when I am in the garden or asleep. It was a constant worry for me that he might hurt himself or cause some sort of accident. I worried every time I went to the shops, even for an hour. By installing LifeLink Telecare’s base alarm, gas and water sensors plus a door sensor, I am so relieved that I can now go to the shops or for a coffee with a friend. It gives me peace of mind for a few hours if I am out and a better sleep.”