Products and Services

Suggested Telecare Packages

LifeLink Telecare has over time established a range of packages that best suit different customer groups who have similar needs. Below are some of our recommended packages, which may help you decide which LifeLink Telecare sensors and alarms best suit your home and lifestyle. Please be assured that the LifeLink team always conduct an in-depth interview to ensure we develop the best Telecare solution to meet your individual situation.

Telecare Foundation Solution

The heart of the Telecare system is the base alarm and the personal pendant, both of which can raise an emergency alert to the Response Centre for immediate action.
To follow through with any emergency care which may be needed in the home, we provide the Key Safe. The Key Safe enables emergency services to access the home quickly in the event of an emergency.

Connect Plus Base Alarm

The Connect Plus provides 2 way, hands free communication with the 24 hour Response Centre. It is equipped with the latest technology to work on digital networks and is VOIP (Voice Over Internet Protocol) enabled. Up to 35 sensors can be programmed into this base alarm. Supplied with Pendant.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $170.00
Response Centre Monitoring weekly fee $5.00
Equipment Rental weekly fee $5.00 OR Equipment Purchase price $470.00

Pendant

The personal radio trigger, commonly known as a pendant, allows the user to activate an emergency alert up to 50 metres from the base alarm. It can be worn around the neck as a pendant, around the wrist or on the belt. It is water resistant and can be worn in the shower.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $21.25
Response Centre Monitoring weekly fee $1.00
Equipment Rental weekly fee $2.50 OR Equipment Purchase price $83.15
Neck Cord Purchase $3.00 (optional)
WristStrap Purchase $5.70 (optional)

Key Safe

The key safe allows safe and secure storage of a conveniently located spare key for quick and emergency property access. Strong and secure, it holds up to five keys and uses a code system for access. There is a choice of either padlock or wall-mounted models. You nominate which individuals have access to the code, aside from emergency services. For example neighbours, family or friends who are typically less than 20 minutes away.

Supply only $60.00 wall-mount OR $70 padlock (includes postage)

Alternative Ways to Raise an Alert

Pull Cord

The pull cord can be placed in areas of the home that give quick and easy access for a person to raise an emergency alert. If a person forgets to wear their pendant to bed at night then a pull cord near the bed would be a good choice for them. Equally, one can be placed in the toilet or the bathroom to provide added peace of mind.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $21.25
Response Centre Monitoring weekly fee N/A
Equipment Rental weekly fee $1.00 OR Equipment Purchase price $76.12

Fall Detector

The fall detector can be worn on the belt or in a holster around the waist. Using an intelligent two stage detection process, it can automatically identify a genuine fall. A person can also activate an alert if they fall or require assistance by pressing the large button on device.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $21.25
Response Centre Monitoring weekly fee $2.65
Equipment Rental weekly fee $4.00 OR Equipment Purchase price $304.60

Help Button

The help button is a pendant that is fixed to the wall and can be located close to the bed, shower or toilet for easy, low access in the event of needing assistance or in an emergency situation.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $15.00
Response Centre Monitoring weekly fee $1.00
Equipment Rental weekly fee $2.50 OR Equipment Purchase price $105.00

Unwelcome Caller

Another way to use the help button is at your front door. For those living alone unwanted visitors or hawkers at the front door can be distressing. A help button at the door can be used to discreetly activate an alarm for help or simply allow the Response Centre operator’s voice to be heard by the visitor outside the door.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $15.00
Response Centre Monitoring weekly fee $1.00
Equipment Rental weekly fee $2.50 OR Equipment Purchase price $105.00

Other Devices

Telecare also uses custom made sensors and switches to suit those with limited movement. For example we have puff/sip, pneumatic and wand switches. A person can blow or suck on a tube, apply light pressure on a large pad or tap a wand to raise an alert to the Response Centre for help.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $21.25
Response Centre Monitoring weekly fee N/A
Equipment Rental weekly fee $7.10 OR Equipment Purchase price $567.38

Easy Press Button

Available for the pendant, the easy press button allows people with limited dexterity to easily trigger an alarm to the Response Centre. It fits snugly over the pendant and requires little effort to activate the alarm.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. N/A
Response Centre Monitoring weekly fee N/A
Equipment Rental weekly fee N/A OR Equipment Purchase price $52.05

Activity Sensors

These sensors are used to monitor or sense activity or inactivity over a certain time frame. They will generate an automatic alert according to their individual settings determined at time of installation. The Response Centre may make voice contact with the person over the base alarm speaker, or contact family or friends, or escalate to emergency services if necessary.

Passive Infra-red Sensor

The passive infra-red (PIR) sensor is installed in the home and programmed to detect activity or inactivity depending on the needs or condition of the user. For example it is set to the timings of their usual daily activities such as going to the bathroom or kitchen. When the PIR does not sense any activity in the room it has been installed in, over a preset time, it will activate an alert to the Response Centre.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $42.50
Response Centre Monitoring weekly fee $2.65
Equipment Rental weekly fee $3.10 OR Equipment Purchase price $237.90

Pressure Mat

The pressure mat detects pressure to determine if someone is active in their home. For example, pressure mats can be placed on the floor by the bed to ensure the person has gotten out of bed. Or it can be placed on the floor to the kitchen or toilet to ensure they are carrying out their usual daily activities.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $42.50
Response Centre Monitoring weekly fee $2.65
Equipment Rental weekly fee $3.70 OR Equipment Purchase price $282.15

Enuresis Sensor

The enuresis sensor provides a discreet and efficient means to detect moisture in the bed the moment it occurs. The sensor consists of a thin, waterproof and durable sensor mat, which is positioned under the top sheet of the bed. The alert can be sent to the carer’s pager or mobile phone.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $127.50
Response Centre Monitoring weekly fee N/A
Equipment Rental weekly fee $5.70 OR Equipment Purchase price $443.50

Bed/Chair Occupancy Sensor

This sensor detects pressure to determine if someone is active in their home. For example it is set to the person’s weight and can be placed on the chair or bed. The chair sensor is suitable for people prone to falling out of their wheelchair, while the bed occupancy sensor is suited to people who regularly get up at night. If the person did not return to their bed by a pre determined time during the night, an alert will automatically be raised.

CHAIR Establishment Fee *This fee applies to both Purchased AND Rented equipment. $85.00
CHAIR Response Centre Monitoring weekly fee $2.65
CHAIR Equipment Rental weekly fee $4.40OR Equipment Purchase price $339.65BED Establishment Fee *This fee applies to both Purchased AND Rented equipment. $85.00
BED Response Centre Monitoring weekly fee $2.65
BED Equipment Rental weekly fee $4.30 OR Equipment Purchase price $334.65 (Under Sheet) OR $331.90 (Under Mattress)

Property Exit Sensor

This sensor provides a real-time alert for anyone leaving the house and not returning within a preset time or having simply left the door wide open. It suits those families who are caring for someone with dementia. The family member or carer can be alerted and can quickly react to find the person and return them home safely or indeed close the door for security if left open for a long period. It provides peace of mind and allows for a more restful sleep knowing that an alert is raised if a person at the risk of wandering, leaves the house.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $340.00
Response Centre Monitoring weekly fee $2.65
Equipment Rental weekly fee $7.50 OR Equipment Purchase price $583.60

Environmental Sensors

These sensors are used to monitor or sense changes in the home environment such as smoke, gas, water or temperature. They will generate an automatic alert according to their individual settings. The Response Centre may contact the person at home over the base alarm speaker, or family or friends, or escalate to emergency services if necessary.

Smoke Detector

The specialised smoke detector is connected to the base alarm via a radio output module (ROM). As well as providing an audible alarm, the smoke detector will activate an alert to the Response Centre.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $42.50
Response Centre Monitoring weekly fee $1.00
Equipment Rental weekly fee $2.10 OR Equipment Purchase price $182.35

Gas Detector

The gas detector can be used for natural or LPG gas from stove or gas appliances being left on. It is connected to the base alarm via a radio output module (ROM). As well as providing an audible alarm, the gas detector will activate an alert to the Response Centre. This sensor needs to be hard-wired by a qualified electrician prior to LifeLink installation. This is to be organised by client and at client cost, additional to LifeLink Establishment Fee.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $21.25Response Centre Monitoring weekly fee $1.00
Equipment Rental weekly fee $5.60 OR Equipment Purchase price $429.15

Water Flood Detector

The water detector provides early warning of water overflow and a potential flood situation in the home. It is neat, discreet and wireless. It can be placed under the kitchen or laundry sink, next to the bath or basin to detect overflow caused by leaving a tap on or perhaps a washing machine hose pulled out of the sink. It suits a person with dementia or memory loss. As well as providing an audible alarm, the Water Flood Detector will activate an alert to the Response Centre.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $42.50
Response Centre Monitoring weekly fee $1.10
Equipment Rental weekly fee $3.10 OR Equipment Purchase price $234.10

Extreme Temperature Sensor

This sensor is designed to detect extreme hot and cold room temperature. It also detects if there is a rapid change in temperature. This sensor alerts the Response Centre to potential hyperthermia, dehydration or heat stroke. The Response Centre operators will investigate as necessary.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $42.50
Response Centre Monitoring weekly fee $1.00
Equipment Rental weekly fee $2.90 OR Equipment Purchase price $225.90

Hearing Impaired and Deaf – Bellman & Symfon Range

Bellman Visit is a cordless detection system that helps those with impaired hearing, the deaf and others to detect important signals and alarms. With Bellman Visit the user will be alerted to the doorbell, a telephone call, a crying baby, smoke alarm and other sensors. The product range is integrated into a well designed wireless system.
Bellman Visit was developed to bring attention to and warn people of events in their natural environments. Bellman products can be programmed to LifeLink Telecare alarms and sensors to provide additional support for hearing impaired Telecare users, or to provide a unique alerting solution for onsite carers.

Bellman Visit Door Transmitter

Simply attach the transmitter near the doorbell or intercom telephone. It is activated by both mechanical or electrical doorbells and intercom telephones. When activated, the door transmitter sends a radio signal to the Bellman Visit receiver(s) for clear alerting.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $0
Response Centre Monitoring weekly fee $0
Equipment Rental weekly fee $2.13 OR Equipment Purchase price $166.10

Bellman Visit Smoke Alarm Transmitter

The smoke alarm transmitter helps the user detect fires. It is mounted on the ceiling, just like an ordinary smoke alarm. The smoke alarm is activated by smoke from any fire and sends a radio signal to the Bellman Visit receiver(s) for clear alerting. Using a Radio Output Module (ROM), the smoke detector can also alert the Response Centre.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $42.50
Response Centre Monitoring weekly fee $4.17
Equipment Rental weekly fee $4.28 OR Equipment Purchase price $325.30

Bellman Visit Baby Cry Transmitter

Simply place the baby cry transmitter near the baby. It is activated by crying or screaming and sends a radio signal to the Bellman Visit receiver(s) for alerting. Together with a Bellman Visit Receiver, the transmitter can also be used outside the home, for example in the garden or on holiday. Used in conjunction with LifeLink Telecare products, it may be used for other home care applications.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $21.25
Response Centre Monitoring weekly fee $0
Equipment Rental weekly fee $4.28 OR Equipment Purchase price $333.95

Bellman Visit Telephone Transmitter

Simply plug the telephone transmitter into the telephone socket by using the enclosed intermediate adaptor. When activated by an incoming telephone call, the transmitter sends a radio signal to the Bellman Visit receiver(s) for alerting.
By disconnecting the telephone cord, the transmitter becomes a “multipurpose transmitter” and can also be used as a push-button transmitter or together with other triggering devices (entrance mats, external relays/push-buttons or magnetic contacts) and/or other LifeLink Telecare sensors.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $21.25
Response Centre Monitoring weekly fee N/A
Equipment Rental weekly fee $1.50 OR Equipment Purchase price $116.90

Bellman Visit Flash Receiver

The Bellman Visit Flash Receiver attracts a person’s attention with powerful and distinct flashes. It indicates the type of signal with different coloured LEDs. The flash receiver can also be connected directly to the telephone line. The flash receiver is a portable product that comes with a mounted table stand. There is also a wall bracket available as an accessory.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $21.25
Response Centre Monitoring weekly fee N/A
Equipment Rental weekly fee $3.50 OR Equipment Purchase price $268.10

Bellman Visit Portable Receiver

The Bellman Visit Portable Receiver receives signals from the various Visit transmitters. It alerts the person in the home by using a range of different sounds and light signals for the various different alarms. The receiver has an optimised sound frequency and an adjustable sound level from 0 to a very loud 90 decibels.
The unit is portable and can therefore be easily carried around the home to the garden or balcony. When interfaced with LifeLink Telecare sensors, the portable receiver becomes a convenient alerting device for onsite carers.

Establishment Fee *This fee applies to both Purchased AND Rented equipment.$21.25
Response Centre Monitoring weekly fee N/A
Equipment Rental weekly fee $3.40 OR Equipment Purchase price $257.60

Bellman Visit Pager Receiver

The pager is designed to be used by carers or family members as an alternative to an emergency or incident alerts being sent directly to the Response Centre. It alerts the user using a range of different vibrations and light signals for the various different alarms. By using the pager it is possible for the user to go about their activities in the home and garden and still be reached if a sensor or alarm is activated. It can be attached to the belt or placed in pocket

Establishment Fee*This fee applies to both Purchased AND Rented equipment.$21.25
Response Centre Monitoring weekly fee N/A
Equipment Rental weekly fee $5.80 (Charger $1.90) OR Equipment Purchase price $451.70 (Charger $147.10)

Bellman Visit Alarm Clock Receiver

The Bellman Visit Alarm Clock is an excellent product for providing a very clear wake up signal in the morning. It is also used to alert a person to the doorbell ringing, telephone calls, a baby crying or a smoke alarm by using a distinct flash and/or loud sound. Different coloured LEDs indicate the various alerts. Additionally, other LifeLink Telecare sensors can interface with the alarm clock to wake up sleeping carers.

Establishment Fee *This fee applies to both Purchased AND Rented equipment.$21.25
Response Centre Monitoring weekly fee N/A
Equipment Rental weekly fee $4.50 OR Equipment Purchase price $347.50

Bellman Pillow Shaker

The pillow shaker is designed to wake a sleeping person through its strong vibrations and is placed under the pillow or wherever appropriate. The use of the pillow shaker and its connected sensors is completely tailored to the person’s needs. For example, if your loved one is prone to wandering and tries to leave the house at night while you are asleep you will be awoken by the pillow shaker vibrations.
If a person is hearing impaired they may link other LifeLink Telecare sensors such as the smoke detector to the pillow shaker.

Establishment Fee *This fee applies to both Purchased AND Rented equipment.$21.25
Response Centre Monitoring weekly fee N/A
Equipment Rental weekly fee $0.60 OR Equipment Purchase price $45.80

Door Contact Mat

The door contact mat is put under the normal door mat at the door entrance. It is connected to the Bellman Visit multipurpose transmitter (same as the telephone transmitter). When a person steps on the mat, the multipurpose transmitter is activated and the person in the home is alerted by any of the Bellman Visit receivers. Easy and convenient to use, the contact mat can also be programmed to a LifeLink Telecare alarm and be used as an activity sensor to monitor daily activity.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $42.50
Response Centre Monitoring weekly fee $0
Equipment Rental weekly fee $1.30 OR Equipment Purchase price $97.20

Bellman Push Button Transmitter

When the push button is activated this will send an alert to the other Bellman receivers that the wearer needs help. This is ideal if there is a live in carer, it has a range of up to 30 metres from the receiver and can be used inside or outside the house.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $21.25
Response Centre Monitoring weekly fee $0
Equipment Rental weekly fee $1.90 OR Equipment Purchase price $141.40

Accessories

A selection of additional items that are designed to complement and maximise the benefits of the LifeLink Telecare system.

Radio Output Module

The radio output module or ROM allows for a wireless application of the Telecare solution using the available compatible sensors. Essentially, some sensors can raise an alert to the Response Centre without the need for hard-wiring between the sensor and the base alarm in the home.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $21.25
Response Centre Monitoring weekly fee N/A
Equipment Rental weekly fee $2.00 OR Equipment Purchase price $160.40

Sounder Beacon

The sounder beacon is a high impact visual and noise alarm usually located outside the front of the house to aid emergency services to easily locate the premises.

Please call for further information

Automated Lighting

The X10 controller device is used to automate sensor lighting in the home at night time. This device can be programmed to a bed sensor enabling the user’s own lamp to switch on and off as their body weight is detected by the bed sensor allowing adequate lighting as they walk from their bedroom to the bathroom or kitchen.

Establishment Fee *This fee applies to both Purchased AND Rented equipment. $21.25
Response Centre Monitoring weekly fee N/A
Equipment Rental weekly fee $4.80 OR Equipment Purchase price $368.60

Suggested Telehealth Packages

Telehealth Package

Flexible Vital Sign Monitoring Packages

The base of all packages is the Telehealth monitor and the customised health interview. The symptom questions and their order in the interview, are tailored to the Client and to the condition(s).

CDM (Chronic Disease Management)

The CDM kit is a general purpose Telehealth kit consisting of a weight scale, blood pressure monitor, thermometer and pulse oximeter. It can be used for monitoring a range of conditions.

Please call for further information

COPD (Chronic Obstructive Pulmonary Disorder )

The COPD package for people living with respiratory problems, consists of a blood pressure monitor, thermometer and pulse oximeter.

Please call for further information

CHF (Chronic Heart Failure)

The CHF package for people living with chronic heart conditions, consists of a blood pressure monitor, pulse oximeter and weight scale.

Please call for further information

Diabetes

The package for people living with diabetes consists of a blood pressure monitor, weight scale, pulse oximeter and blood glucose monitor

Please call for further information

Response Centre Service

Our response centre provides a 24 hour, seven day a week response service that allows people to maintain their independence and confidence in the home, knowing that help will be available if and when they need it. The response centre is staffed by friendly and experienced consultants who will assist a client to get the help they need in an emergency situation. This may be a family member, a neighbour or emergency services if necessary.
All consultants are required to have a senior first aid certificate, which allows them to both identify and understand the urgency of various situations.
By law, monitoring consultants are not able to give medical advice, however, our consultants are recruited with a demonstrated ability to co-ordinate appropriate assistance, manage multiple emergencies at any given time offering reassurance, care and quality service.
Our consultants stay on line reassuring the client until help arrives.
More than 94% of the calls that occur at the response centre are social calls, such as pendant testing or false activation. However, every call is treated with the same urgency and compassion. Those who have mistakenly activated their alarm are always reassured that that is ok, with the opportunity used to reinforce that the response centre cares and is always there to help.
95% of alarm calls to the response centre are answered within 15 seconds exceeding the Australian Standard. The monitoring centre can also identify low battery applications and mains failure calls to the client so that any faulty or unplugged equipment can be identified and serviced.
In the event of faulty equipment, LifeLink can also provide welfare phone calls to the client to ensure the client is reassured until a replacement alarm is installed.